Job description

Hays Travel is seeking a highly organised, proactive and results-driven Technology Change Manager to join our dynamic Technology Team. This role will oversee continuous change against the backlogs within our key strategic projects (data, finance, infrastructure modernisation), ensuring alignment with broader business goals and milestones and clear communication into stakeholders. The successful candidate will also manage a team of Business Analysts and co-ordinate business-as-usual (BAU) change activity. With a focus on driving continuous improvement and delivering value, this position will play a key role in supporting the future success and scalability of technology. The Technology Change Manager will report directly into the Head of Projects within Technology.

Key Responsibilities

Delivery leadership and change management: Lead and manage the delivery of quality change – working with the BAU or project teams to ensure backlogs and committed change is on track, removing any blockers or obstacles. Taking a holistic view of change across key projects and BAU to establish trends, dependencies or challenges.
Reporting and communication: Deliver effective reporting across technology change initiatives, ensuring accurate, timely updates are provided to senior leadership and stakeholders.
Timeline and budget management: Develop and manage plans where required, timelines, and budgets. Track progress, identify risks, and implement corrective actions.
Stakeholder management: Build strong relationships with key stakeholders. Communicate delivery status, progress, and issues regularly of BAU, and larger change.
Resource management: Coordinate and allocate project resources effectively within Business Analysis and BAU change.
Risk management: Identify and assess risks to project and BAU deliverables. Develop and implement risk mitigation plans. Ensure the BAU or project team has the necessary resources, tools, and support to achieve their goals.
Business analysis best practices: Drive and embed a best-practice and value-add approach within the business analysis team, ensuring their resource is allocated effectively against projects and BAU.

Experience:

Three plus years of proven experience within project management and people management in the technology space, with a demonstrable track record of overseeing and delivering against strategic programs.
Understanding of technology projects, such as data, migrations, software development.
Experience in delivery methodologies (Agile, Waterfall, or hybrid). Proficiency in project management tools (e.g., Devops, MS Tools).
Ability to understand technical requirements and communicate effectively with digital and technology disciplines, translating effectively back to business stakeholders.
Strong leadership, communication, and interpersonal skills. Ability to influence stakeholders and motivate teams.
Excellent problem-solving and decision-making skills. Ability to identify and resolve issues proactively.

Desirable Qualifications:

Project Management Professional (PMP) or Agile Certified Practitioner (PMI-ACP) certification.
Experience in the travel or tourism industry

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.