Steps to Success Learning & Development Coach

The Steps to Success team is responsible for supporting our colleagues to be the best they can be through the creation and delivery of bespoke dedicated training sessions and coaching.  The Steps to Success Learning and Development Coach will design specific training sessions across the full travel & foreign exchange product portfolio to ensure that our sales colleagues have the product knowledge and sales training to be the very best within their marketplace. 

Our colleagues are at the forefront of everything we do, so exceptional customer service experience is required. 

What will be your key responsibilities? 

• Create and design training programmes for colleagues of all levels
• Support and motivate all colleagues to be the best version of themselves through both individual & group sales coaching sessions
• Research and write engaging training content for both virtual and classroom delivery by creating relationships with internal and external partners         
• Collaborate with the relevant internal and external partners to ensure all material supports our business objectives and supplier seasonal launch programmes.

 What competencies are we looking for? 

• Exceptional travel knowledge
• Excellent organisational and time management skills
• Strong initiative skills to drive business objectives forward
• Flexibility and adaptability to meet the needs of the business
• Attention to detail and high levels of accuracy
• Strong digital skills and use of virtual learning platforms
• Confident & competent with technology including Excel, Word and PowerPoint
• Assertive and confident classroom management techniques
• Enthusiastic and proactive with the ability to work independently and as part of a team
• Ability to work effectively with people from diverse backgrounds.
• Excellent verbal and written communication skills.
• Ability to liaise with staff at all levels
• Effective motivational skills and the ability to remain positive and professional at all times
• Ability to respond and understand the needs of the business and our colleagues
• A keen self-reflector who can take the initiative to look at ways to enhance and improve all elements of work streams
• Able to travel to Sunderland when required

What experience we are looking for? 

• Previous experience working within a travel environment is essential

Desirable but not Essential  

• Completed CLIA training
• Assessment award
• IQA award
• Training/ Teaching award
• Previous managerial/assistant manager experience.
• Assertive/confident classroom management techniques

As the UK’s largest independent travel agency, Hays Travel specialises in providing high-quality holidays and excellent customer service. We work with leading suppliers and can package holidays, including hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.