L&D Apprenticeships Team Leader

Apprenticeships Team Leader

The Apprenticeships Team Leader at Hays Travel leads and supports Learning & Development (L&D) Coaches to ensure high-quality delivery of apprenticeship training, coaching, and learner support. This role ensures the apprenticeships provision meets business needs while aligning with the new Ofsted Further Education and Skills Inspection Toolkit used for inspections from 10 November 2025.

Key Responsibilities

• Leadership, Governance & Quality Oversight
• Lead, develop, and support L&D Coaches to ensure consistent and high-quality delivery across all apprenticeship programmes and department KPI’s through effective coaching
• Deliver effective team meetings/progress matters reviews which are positive and productive boosting motivation and morale.
• Manage team operations including caseload allocation, scheduling, performance management, and professional development.
• Drive continuous improvement using evidence, data, and insights in line with Ofsted’s emphasis on evaluating systems, processes, and leadership impact.
• Ensure compliance with ESFA and Ofsted requirements, maintaining strong governance and robust quality assurance processes.
• Work closely with the Learning and Development Team Leader to ensure all practices run effectively through the full team.
• To undertake any other duties that may fall into the job criteria

Safeguarding, Welfare & Learner Support

• Ensure safeguarding practice is embedded into all apprenticeship delivery activities.

• Support L&D Coaches to confidently identify, record, and report safeguarding concerns as required under the Toolkit.

• Promote a culture of learner safety, wellbeing, and positive professional behaviours.  

• Inclusion, Equality & Meeting Learner Needs

• Champion inclusive practice across all programmes, ensuring apprentices with SEND or additional needs receive appropriate support.

• Monitor participation and progression for all learner groups, addressing disparities in achievement — a key expectation under the new Toolkit.

• Ensure L&D Coaches embed inclusive approaches into training, feedback, and coaching.

• Curriculum, Teaching, Training & Assessment

• Oversee the planning and scheduling of internal apprenticeship workshops, training sessions, off-the-job learning, and progress reviews.

• Ensure all sessions are well-prepared, with appropriate resources, digital tools, and learning environments.

• Support L&D Coaches to deliver effective training and assessment that meet curriculum intent, implementation, and impact expectations.

• Ensure documentation and evidence reflect everyday practice.

• Achievement, Progress & Outcomes

• Monitor learner progress, achievement rates, and milestone completion to ensure apprentices remain on track.

• Analyse performance data to identify trends, risks, and improvements required across the provision.

• Lead interventions to improve timely achievement, EPA readiness, and learner progression.
   

• Participation, Development & Learner Experience

• Ensure apprentices engage fully with their programme, attend sessions, and participate in wider development activities.

• Oversee strategies that support learners’ personal and professional development, including behaviours, skills, and workplace readiness.

• Promote positive learner conduct, attendance, and motivation in line with Toolkit expectations.
   

• Digital Learning & BUD System Oversight

• Lead the maintenance and continuous improvement of BUD, ensuring data accuracy, compliance, and usability.

• Use BUD reporting to support performance monitoring, quality assurance, and provider self-evaluation.

• Ensure data is accessible and relevant, reflecting the Toolkit’s emphasis on proportionate, provider-produced evidence.
    

• Ideal Candidate

• The ideal candidate will have strong experience in apprenticeships or L&D delivery, excellent organisational and leadership skills, and the ability to support the team. They will understand the expectations of the new Ofsted Further Education & Skills Inspection Toolkit and be able to lead practice that meets its evaluation area

• Desirable

• IQA award

• Training/ Teaching award

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.