IG Operations & Partnership Assistant

An exciting new rare role based in our IG Support Team has become available. The IG Support Team provides service to all IG members on a day to day basis by having knowledge & understanding of their business models so that Hays Travel & Hays Tour operating can deliver a service that best suits our members. In addition to this there will be a requirement to deal with amendments from branches and also dealing with branch closures, as well as events organising, networking and new branch setups.

What will be your key responsibilities?

• Day to day support and relationship management of IG members

• Research & resolve any queries arising from the IG members by involving necessary departments to get a swift resolution.

• Ensure all queries are logged and completed within a reasonable timescale and delivered effectively.

• Responsible for maintenance of current members.

• Support and assist business development team driving sales and developing our IG members.

• Assistance to new branches upon opening, including throughout the setup process.

• Issuing, maintaining and monitoring of IG member contracts

• Manage amendments to existing members at their request

• Manage branch closures ensuring an efficient process is followed

• Help with organisation of conference and Independence Group events.

What competencies we are looking for?

• Ability to perform effectively under conditions of fluctuating workload

• Skilled in setting priorities & problem solving

• Good excel & word processing skills to prepare business correspondence with speed and accuracy

• Strong attention to detail and excellent organisational skills

• Ability to work as part of a team in a dynamic and vibrant department

• General administration duties

• Excellent communication skills spoken & written are able to be professional & confident in dealing with independent business owners & colleagues.

What experience we are looking for?

• Broad experience across the Hays Travel group, and Independence Group, however not essential. 

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive

• Motivational

• Innovative

• Loyal

• Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

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