Virtual Contact Centre New to Travel

Posted 24 April 2024
Business Area Virtual Call Centre (VCC)

Job description

New to Travel

Job description

If you’ve always dreamed of a career in travel, but due to a lack of previous experience within the industry, you've never pursued this; then our New to Travel Programme is the path for you!

This programme is open to candidates who are target-driven, with a passion for travel, and have one year’s sales or target experience. You’ll receive intensive classroom training; where you’ll learn all about our systems, products, and destinations, before joining our Hays Travel call centre based in Sunderland.

The New to Travel Programme is a fully paid six-month intensive training schedule for anyone already in a retail or target-driven sales-based role. Upon successful completion of this training, you’ll transition into a permanent Travel Consultant role in our call centre.

Your first twelve weeks will be spent in a classroom training environment with your fellow New to Travel colleagues. During this time, our dedicated Learning and Development team will show you the ‘Hays Way’ on our service ethos, top techniques in sales, how to use our systems, and provide a knowledge foundation about the various products we offer.

The New to Travel Programme promises to equip you with excellent knowledge, insights, and tips to become a successful Travel Consultant within the Hays Travel family.

You'll then work alongside our experienced call centre management team in our Sunderland office, and our Learning and Development team to refine your skills. At the end of the six-month programme, you'll take the final assessment. Upon successful completion, you’ll begin your career as a Travel Consultant with Hays Travel.

Your new career is only a quick application away!

Please take the time to provide your details below, ensuring the information submitted is accurate.

As part of the application process; you’ll be challenged to upload a video of you selling a holiday. We want you to have fun with this task, bring out your personality, and really highlight to us why you are the perfect candidate for the role.


Video Brief:

“A family of two adults and two children (both under 12 years old) would like to go on a summer holiday, during the school holidays in August. They haven’t been on holiday for a few years and are very excited! They would like a destination with a variety of child-friendly activities, a swimming pool, and a nearby beach. Ideally, they would prefer the flight to last no longer than five hours. Their budget is approximately £4,500.”

Can you find them their dream holiday?

Video Instructions:

*    Upload your video to

*    Provide your full name and email address

*    Please ensure your video is between two to three minutes long and you showcase a holiday destination of your choice; thinking about flights, accommodation, transfers, and additional holiday features such as excursions.

*    You can use resources such as brochures to support your video.


When we’re watching your video, we’ll be visualising you selling this holiday to our customers in one of our branches. Please remember to highlight your strengths and think about the Hays SMILE values - Supportive, Motivational, Innovative, Loyal, and Excellent.


It is important to know that applications will only be considered once a video has been uploaded.


To further support your application; you’ll also be asked below to upload a copy of your most up-to-date CV.


Our values 

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

What it’s like to work for us? 

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles. 


Please note, we may try to contact you via telephone. The number that will show is 0191 814 8098. You can also use this number to contact us if you have any questions, Monday to Friday, between 09:00 and 17:30.


We wish you the best of luck with your application!