Homeworking Support Executive

Role Summary

The purpose of this role is to assist with the operations of the PTC Lead supported division outside of Head Office hours, providing effective support and advice, driving sales to ensure overall profitability is maximised.  This role will see you liaising with all of our lead supported Homeworkers you will be expected to effectively assist in resolving queries and assisting with sales.

Key Responsibilities

To ensure our Homeworking partners have the support required in order to close the sale & overcome objections that may require additional help or assistance, as well as ensuring all Hays Travel customers are receiving exceptional customer service at all times.

In addition to the above, daily tasks and responsibilities will include telephone support, creating and loading sales communications , Maximising sales through social media as well as general admin duties.

Competencies Require

• Effective motivational skills to encourage teams to hit and exceed sales targets
• Excellent organisation and time management skills, working to tight deadlines
• Computer and administration skills including Word and Excel, Excellent attention to detail and high levels of accuracy
• Ability to handle complaints and complex situations

Qualifications / Experience Required

• Worked within a travel sales environment
• Have an understanding of Homeworking or a telesales environment beneficial
• Understanding of In house products & systems to enable you to share knowledge with the Homeworkers

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customers and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.