Homeworker Operations Assistant 25 hrs

Overview

The Business Development team is responsible for providing business development support to all Explorer Franchisees; this will include support around attracting new business, maintaining existing business, key performance indicators, online and offline marketing and social media. This is an expanding division, we are involved in the recruitment and on boarding process of potential Explorers looking to start a franchise with us. The role is a fast paced, challenging and rewarding role to those who work within it.

Role Summary

The role is to primarily support franchisees with any pre or post booking questions. The role is critical in ensuring the post booking admin support function runs smoothly and minimises risk to both the franchisee and the business. To ensure franchisees continue to develop, sharing of top tips and best practice is encouraged. You will also be seen as a role model and expert for all franchisees on isell and booking processes. You will support the Franchise BDM and communicate regularly to ensure that all admin tasks are completed on time and to minimise risk to the business and the franchisee.

Main Responsibilities

• Support the Franchise admin team in the day to day running of central admin
• Receive, check and attach supplier invoices to isell, updating commission levels where the franchisee has not done this and that all costings and booking info match what is loaded on isell
• Advise franchisees of any discrepancies to the above and offer support with remedial action
• Ensure that ATOL and Booking Summary has been created and are attached to portfolio
• Forward travel documentation to customer on behalf of franchisee when applicable
• Notify agent of any changes on the booking
• Assist with booking amends and cancelled bookings, to ensure franchisee gets it right on isell
• Send overdue balance reminders and update franchisee
• Check and process refunds on Apps, making sure all documentation required is attached and costings and booking status match the invoice
• Take ad hoc calls from franchisees about bookings/processes
• Update Franchise BDM/ Franchise Ops Manager on any bookings that could cause issues. Eg non-payment, customer complaint, cost dispute etc
• Provide feedback on ideas that will make processes run smoother
• Engage with departments at Head Office when support needed or things need checked. Eg Commercial, Supplier Payments etc
• Aim for 100% accuracy at all times and ensure notes are updated on isell whenever an action is taken on a portfolio on isell
• Keep up to date with all compulsory trainings on Learn Upon
• Attend regular BD Team meetings either in person or remotely (Zoom/Teams etc)

Other relevant duties as and when required

About Us

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values

Our SMILE values are embedded into our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.