Banking Reconciliation Clerk

The banking team complete the group bank account reconciliation which includes GBP and foreign currencies.   We receive daily request of banking queries to resolve from all divisions and liaise with other head office departments.  We process customer refunds and funds transfers request which require a high attention to detail.

Training to be given to all banking roles to develop skills and experience.

Responsibilities

• Reconciliation of all bank transactions made in and out of the company bank accounts in GBP and foreign currencies
• Refunding customer funds
• Investigating banking queries by liaising with branches and head office teams
• Locate, allocate and reconcile customer bank and card payments
• Customer receipt payments to in house system
• Taking branch calls and email queries to resolve in a timely manner
• Adhere to company service standards
• Reporting on banking activity to branches and internal departments

Competences / Qualifications

• Reconciliation experience is fundamental
• Excellent communication skills, high standard of literacy and email etiquette
• Excellent organisational skills
• Accuracy and  excellent attention to detail
• Ability to work to strict deadlines
• Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
• Ability to act on own initiative and also as part of the team
• Prioritise workload
• Flexibility to suit needs of the business

General

• To undertake any other duties that may fall into the job criteria
• To conform with all Health and Safety regulations and policies
• To follow the company expectations regarding service standards at all times
• Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved