Apprentice - Marketing Operations

Posted 22 January 2024
Business Area Apprentice

Job description

Earn while you learn with our award winning training team   


We have an amazing opportunity to join our Marketing team here in our Head Office, based in Sunderland! 

If you are interested in getting a job in marketing, then this role is ideal place to start as it will enable you to develop your marketing skills in a hands-on environment. 


You will help deliver a wide range of communications and marketing activities as well provide administrative and clerical assistance. Your workload will be varied – no two days will be the same. You could be working creating an email one day and then preparing briefing information for departments the next. You will get the opportunity to collaborate with several marketing areas from advertising to product so you can really get a good understanding of what working in marketing is really like! 


Key Responsibilities 

  • Briefing information for marketing campaigns for various advertising including press, radio, email, and more 
  • Involvement in marketing campaigns, from creating the concept to implementation, and measuring results 
  • Administrative marketing tasks 
  • Creating weekly and monthly reports 

 Competencies Required

  • Capable of demonstrating a strong attention to detail 
  • Ability to prioritise workload and work to deadlines of self and others 
  • Positive attitude with a commitment to providing a safe environment for people to work in 
  • Promote and maintain the profile of health & safety 
  • Proactive and self motivated with a hands on approach 
  • Ability to communicate and influence at all levels within the organisation 

Technical Skills Required 

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities 
  • Strong attention to detail and accuracy skills 
  • File management skills 
  • Web Navigation Skills 

Qualifications/Experience required 

  • English & Maths grade 4 or above 


  • To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops 
  • To undertake any other duties that may fall into the job criteria 
  • To conform with all company policies and procedures including Health and Safety 
  • To treat all employees, customer and suppliers with dignity and respect 


About Hays Travel 


As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. 


Our values 


Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. 

  • Supportive 
  • Motivational 
  • Innovative 
  • Loyal 
  • Excellent 


What it’s like to work for us? 


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. 


Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. 


This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved 


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.