Ancillary Sales Business Development Manager

Role Summary

Improve sales conversion levels and drive the commercial returns of all ancillary products including travel insurance throughout the group. Managing the end-to-end supply chain, systems to maximise the revenue return. Develop and implement company strategic plan in order to achieve group objectives.

What will be your key responsibilities?

• Accountable for the sales performance for all ancillaries including travel insurance, working closely with Heads of sales division to deliver conversion and sales targets

• Manage the end-to-end proposition including training, sales, marketing and compliance

• Manage day to day relationships with ancillary partners, in order to optimise customer, commercial and operational performance

• Agree KPI’s and SLA with ancillary partners, working collaboratively across the group to ensure these are met

• Work to influence stakeholders across the group and beyond in order to build buy in for the proposition

• Process management to improve efficiency and customer journey

• Work with the sales and marketing teams and provide products to market to drive sales, ensure funding opportunities from suppliers are maximised and ensure the correct focus and product is applied

• Raise sponsorship funds from suppliers for group events

• Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained

• Attendance at overseas and UK conferences

• Prepare and present reports to the board

• Regular trading meetings with Heads of service

• Willingness to participate in and deliver training appropriate to own development

• Participate in ad-hoc duties or prepare ad-hoc information where required  

• Responsible for the commercial relationship with the ancillary provider to support driving growth and improving efficiencies

What competencies we are looking for?

• Excellent communication, persuasive negotiation and influencing skills

• Highly motivated, confident and committed

• Upbeat, enthusiastic and positive attitude with a commitment to contribute to the growth of the business

• Strong stakeholder engagement skills

• Relationship management

• Results focused

• Experience of driving team performance

• Strong commercial skills and awareness

• Well organised and able to manage a range of responsibilities, prioritising tasks as required

• Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director

• Good accuracy and numerical skills 

What experience we are looking for?

• Previous experience in the travel industry

• Strong relationship management skills

• Experience of driving sales & marketing initiatives

• Proven ability to effectively manage relationships by facilitating and influencing decision making at senior executive levels

• Proven track record of delivering sales

Technical Skills required 

• IT software packages including Microsoft Office and Outlook as well as in-house systems & reporting tools

• Ability to understand, interpret and analyse data

• Exceptional communication skills with all stakeholders

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive

• Motivational

• Innovative

• Loyal

• Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.