Vista Trade Support

An exciting opportunity has arisen to become part of our growing and dynamic Trade Engagement Team. We are looking for a motivated and enthusiastic individual to join the team as Vista Trade Support, playing a key role in supporting both our Trade Partners and Trade Engagement Partners.

In this varied and rewarding role, you will provide essential administrative and operational support, including the preparation of reports and analysis, assisting with the delivery of engaging training sessions, and responding to Trade Partner queries. You will work closely with the wider Trade Engagement Team to help strengthen relationships, enhance partner engagement, and ensure a consistent high level of service.

This is a full-time, permanent, Head Office based position and will require a flexible approach, including the ability to travel when needed to support branch visits, events, and trade activity. Vista is a 7 day trading operation and you will be required to work 37.5 hours per week across these days.

Key Role and Responsibilities

• MI and reporting – Daily, Weekly and Monthly trading reports.
• Administrative duties supporting Trade Engagement Partners
• Managing social media channels, keeping them engaging and interactive
• Vista Portal assistance, answering calls, live chats and emails from Trade Partners, supporting them with their queries.
• Design and conduct engaging Vista portal training sessions for our Trade Partners.
• Preparation of data for branch visits.
• Assist Trade Engagement Partners with planning of events.
• Flexibility to attend in person trade events and branch visits when required.
• Monitor Trade Partner feedback and ensure this is shared with the wider Vista Teams.
• Produce artwork to be used for the Vista Trade Page.

Skills & Experience

Essential

• Strong organisational and administrative skills with excellent attention to detail.
• Ability to analyse data and produce clear, accurate reports.
• Confident communication skills, both written and verbal.
• Comfortable engaging with partners via multiple communication channels.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.

Desirable

• Experience delivering training or presentations.
• Knowledge of social media management and content creation.
• Basic graphic design skills (e.g. Canva, Adobe Creative Suite or similar).
• Experience working in a trade, retail, or partner-focused environment.

Personal Attributes

• Proactive and adaptable with a positive, can-do attitude.
• Creative and enthusiastic about engagement and communication.
• Comfortable working independently while collaborating effectively with wider teams.
• Flexible and willing to travel to events and branch visits when required.

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and

can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 500 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are always demonstrated.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.