Vista Sales Support Advisor

Posted 31 January 2024
Business Area Tour Operation

Job description

The Sales Support team focus on supporting the Vista Sales team in all aspects of their role.  The Team delivers exceptional customer service to both internal and external customers.

As part of the Sales Support team, you will process customer holiday bookings and suggest varying extras to further enhance the customer’s experience, helping to create lifelong memories.

Our customers are at the heart of everything we do so exceptional customer service is essential.


Key responsibilities

  • Delivering a first-class customer experience to all customers
  • Working towards and striving to achieve ancillary targets by looking after the customer journey from start to finish.
  • Attending training workshops and supplier visits, including overseas educational visits, to continuously develop product knowledge.
  • Being flexible and adaptable to meet business needs.
  • Being open to change as the team will continue to grow and develop new skills and processes, to further support the Tour operation.
  • Engage with the wider business by living and breathing the Hays Travel SMILE values.

What competencies we are looking for?

  • Commitment to contribute to the growth of the business and the development of the team.
  • Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard
  • Excellent verbal and written communication skills
  • Ability to liaise with staff at all levels
  • Effective motivational skills and the ability to remain positive and professional at all times
  • Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
  • Ability to work effectively with people from diverse backgrounds
  • Has worked within teams based at various locations
  • Excellent organisational skills
  • Excellent selling skills with the ability to achieve individual and team sales targets
  • The ability to negotiate and achieve desired outcomes as agreed with Line Manager
  • Appropriately assertive with a wide range of people
  • Analytical and problem solving skills with a can do attitude
  • Attention to detail and high levels of accuracy
  • Strong administration skills with excellent time management skills
  • Knowledge of internal/external selling systems

What experience we are looking for?

  • 1 years customer service / sales experience
  • Passionate about travel and tourism
  • Good sales and presentation skills
  • Customer focussed
  • Problem solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills

About Us

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.