Vista Customer Relations Advisor

Posted 28 June 2024
Business Area Internal

Job description

The Vista customer relations department is here to resolve all customer complaints satisfactorily ensuring that the customers continue to have a positive opinion of Vista.  We also aim to ensure that the customer would continue to book with Vista and recommend us to others.


Key Responsibilities:


  • Dealing with written complaints from clients within various divisions within the company.
  •  Ensuring documentation relating to complaints is recorded, maintained and up to date.
  •  Keep clients informed of the progress of their complaint by both verbal and written communication.
  •  Liaising with Suppliers regarding complaints and queries.
  •  Ensuring we receive documentation within the given time-scales from the relevant parties involved.
  •  Liaising with ABTA & Legal Representatives.
  •  Producing relevant reports for management.


About Hays Travel


As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.