Supplier Payments Team leader

Role Summary

The role encompasses managing a team involved in the reconciliation and payment of customer holiday bookings to suppliers.

Key areas are assisting the supervisor with the day to day management of the team ensuring payments are made in line with Departmental KPI targets.

Key Responsibilities

• Management of a team of reconciliation clerks in the reconciliation and payment of supplier statements*,* ensuring procedures followed, clerks are trained and developed to ensure that departmental KPI’s are met
• Assist Supervisor with the completion of daily/weekly/monthly work plans for team and work with managers to ensure monthly work completed and all requirements delivered
• Reconciliation and payment of supplier statements for allocated suppliers
• Allocating payments made in finance systems
• Check statements and query sheets produced by team to ensure maximum payment value is achieved queries are fully investigated and agreed statement process is followed
• Ensure all departmental CRM documents are completed timely and accurately in line with agreed department processes, all ABTA certificate information is updated and stored as statements are completed
• Train new and existing staff as required ensuring staff knowledge of job role to standard.  Highlighting team training issues to managers
• Data Security – You are responsible to ensure all personal and business data is kept secure at all times and any data breaches are reported immediately

Competencies Required

• Excellent leadership and management skills
• Excellent communication skills, high standard of literacy and email etiquette
• Sound numerical and problem solving skills
• Ability to understand and identify risk
• Capable of demonstrating a strong attention to detail

Technical Skills Required

• Intermediate Excel skills
• Ability to manipulate large volumes of data using vlookup, logical formulas and pivot tables

Qualifications / Experience Required

• Experience of managing a team
• Experience of working in the travel industry

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customer and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

About Us 

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values 

Our SMILE values are embedded into our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us? 

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.