Steps to Success Coach

This is a home-based position within the Steps to Success team, where you will support Hays Travel colleagues in reaching their full potential. The role involves managing KPI performance, providing 1-2-1 coaching (primarily online), conducting motivational support calls with branches, and collaborating with all departments to offer additional coaching support. The goal is to help colleagues excel in their roles and ensure their success.

Key Responsibilities

• Data Analysis: Analyse performance data to identify colleagues who may require additional support.
• KPI Management: Review and implement objectives, practices, and processes to ensure successful KPI achievement.
• Collaboration: Work closely with Learning and Development, support teams, and local management to help colleagues perform at their best.
• Continuous Improvement: Identify opportunities for colleagues to enhance their performance.
• End-to-End Support: Guide colleagues identified in the Steps to Success process from start to finish, including weekly online meetings, regular communication with Branch and Regional Sales Managers, and tracking progress.
• Motivational Calls: Regularly call branches to offer support and motivate colleagues.
• Golden Ticket Deliveries: Personally deliver Golden Tickets to branches to celebrate top quarterly performers.

Competencies Required

• Performance Management: Proven track record in managing and improving performance.
• Analytical Skills: Strong ability to interpret and report on data to inform appropriate actions.
• Microsoft Office Proficiency: Competent use of Microsoft Office applications.
• Organisational Skills: Highly organised with the ability to manage workloads and business needs remotely.
• Report Writing: Ability to develop clear, accurate, and professional written reports.
• Retail Experience: Experience in all aspects of working in a Branch.
• Coaching experience: preferred but not essential

General Requirements

This is a home-based role with occasional travel within the UK required for meetings and events.

Benefits

• No weekend working
• Better work/life balance
• Friendly and supportive team environment
• Flexibility around school hours
• No commute stress or costs
• Positive environmental impact
• Location independence
• Inclusivity

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and

can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 500 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are always demonstrated.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.