Retail Support Assistant

Overview

We have a fantastic opportunity available to become part of our fantastic Retail Support Team. The team is currently made up of 10 staff, who work closely together alongside the Head of Retail & the Retail Sales Director, in a fast-paced environment, working to tight deadlines.

Role Summary

The purpose of this role is to assist with the day-to-day operations of the Retail Sales division, providing effective support and advice and assisting the regional sales managers to drive sales to ensure overall profitability is maximised.  This role will see you motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries.

Main Responsibilities

Provide telephone and online support to the retail branches. You will be responsible for your own group of branches and will liaise with branch managers and regional sales managers to help achieve targets across all key performance indicators. You will provide a support service for regional sales managers ensuring you’re your branches reach their full potential. You should be proactive and forward thinking whilst delivering exceptional customer service at all times

In addition to the above you will create and load communications onto The Hub as well as general admin duties.

Qualifications & Experience

• Experience of dealing with customers, either internal or external
• Worked within a travel sales environment
• An understanding of retail sales and in-house product targets

Customer Service

• Deliver exceptional customer service to all people, including Retail & Head Office staff at all levels

Skills

Team Work

• Enthusiastic and proactive approach to working as part of a team, from Apprentice to Director level
• Has worked within teams based at various locations

Communication

• Excellent verbal and written communication skills
• Ability to liaise with staff at all levels including Senior Managers & Directors
• Effective motivational skills and the ability to remain positive and professional at all times

Values

• Commitment to contribute to the growth of the business and the development of the team
• Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

General

• To undertake any other duties that fall into the job criteria
• To conform with all company policies and procedures including Health & Safety
• To treat all employees, customers and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hays Travel Values

Our SMILE values are embedded into our Company.  You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standard:

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.