Learning and development support admin

The Learning and Development team is responsible for training solutions to meet business needs and the development needs of all colleagues from apprentice level to senior management. This is a fast paced environment that provides a challenging and rewarding role to those who work within it.

The role will be supporting the day-to-day operation of Learning and Development ensuring all aspects of the function run efficiently and timely.

Role Responsibilities

• Collate and analyse data and provide a detailed insight for key stakeholders
• Co-ordinate with the L&D team to assign training courses
• Support with onboarding of new colleagues
• Maintain and update training attendance and feedback
• Enrol learners for online programmes
• Maintain learner records across multiple channels
• Ability to suggest and initiate efficiencies to departmental processes
• Have knowledge and a high level of competency with department and company technology
• Be able to self-reflect and identify areas for personal development
• High levels of Customer Service
• High level of attention to detail
• Prioritise and organise workload to ensure deadlines are met

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with integrity and respect

Qualifications & Experience

• Previous experience working within an administrative role
• Knowledge of in-house systems(Core HR, The Hub, Smart sheet, Learn Upon)

Customer Service

• Deliver exceptional customer service to all people

Skills

• Excellent organisational skills
• Flexible to meet the needs of the business
• Ability to use word, excel, & PowerPoint programmes to an advanced level
• Attention to detail and high levels of accuracy
• Strong administration skills with excellent time management skills
• Ability to prioritise workload
• Meet agreed deadlines

Team Work

• Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team
• Ability to work effectively with people from diverse backgrounds

Communication

• Excellent verbal and written communication skills
• Ability to liaise with staff at all levels
• Effective motivational skills and the ability to remain positive and professional at all times

Values

• Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard.

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.