Learning & Development Onboarding - Sunderland

The role will be suited to someone who has a passion for learning and development and supporting our new colleagues across the business.

At Hays Travel, we pride ourselves on delivering exceptional customer service therefore we require someone that shares the same values and ethos. The successful candidate will be responsible for delivering exceptional first impressions when welcoming our new colleagues, providing them with the skills and knowledge to fulfil their roles.

Main Responsibilities

• Develop and deliver engaging and motivational inductions and training that inspires new colleagues to achieve
• Utilise a variety of instructional techniques to ensure a dynamic and inclusive learning environment
• Evaluate the effectiveness of current inductions and training sessions suggesting any improvements
• Research and write engaging training content for both a virtual and classroom delivery
• Coach and develop colleagues during 1-2-1 support sessions
• Effectively communicate and positively promote organisational changes
• Demonstrate a high level of competency with department and company technology
• Be able to self-reflect and identify areas for personal development
• Liaise and build relationships with all areas of the business that impact our new colleagues
• Exceptional Time Management, Organisational skills, and Attention to Detail
• Display a motivated ‘can do’ attitude, and strive for excellence
• Provide exceptional customer service at all times

 Competencies

• Attention to detail and high levels of accuracy
• Excellent organisational and time management skills.
• Flexible to meet the needs of the business & be willing to travel
• Strong digital skills
• Excellent coaching skills
• Strong initiative to drive business objectives forward
• Strong people skills, ability to adapt & build relationships

Qualifications & Experience desirable but not essential 

• Previous training experience of classroom/remote delivery
• Previous experience of working in the travel industry
• Experience of coaching
• Experience of GDS
• Level 3 + qualification in Education and Training
• Experience of working with people from diverse backgrounds

About you

• Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
• Ability to build relationships effectively with all colleagues
• A collaborative team player who thrives in a fast-paced environment
• Assertive/confident classroom management techniques
• Dedicated and eager to learn
• Excellent verbal and written communication skills
• Creative, resourceful & problem-solving skills
• Effective motivational skills and the ability to remain positive and professional at all times

Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together.

At Hays Travel we display these values at all times

•  Supportive
•  Motivational
•  Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.