Learning and Development Coach – Talent and Succession

Job description

The role will be suited to someone who has a passion for people development through the enhancement of their skills, performance and progression within Hays Travel, maximising personal and business potential through achieving career goals and aspirations.

You will have excellent communication and relationship building skills to enhance your training, support and coaching of others, helping them to achieve their potential.

If you are looking for a challenge to support and deliver our talent and succession programmes within our branches and head office we would love to hear from you.

Responsibilities

Retail branch and head office coaching support visits
Build and develop strong relationships
Coach and develop colleagues during 1-2-1 support sessions
Stretch and challenge colleagues to reach potential
Support the delivery of company strategies
Deliver inspiring and motivational training that engages learners to achieve the desired impact
Evaluate the impact and effectiveness of training, coaching sessions and programmes.
Research and write engaging and influential training content for both virtual and classroom delivery.
Effectively communicate and positively promote organisational changes.
Knowledge and a high level of competency with department and company technology
Be able to self-reflect and identify areas for personal development
Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
Exceptional Time Management, Organisational skills, and Attention to Detail
Provide exceptional customer service at all times

Skills and Competencies

Excellent and proven coaching skills.
Excellent personal presentation skills
Outstanding communication skills.
Excellent organisational and time management skills.
Strong initiative skills to drive business strategies forward.
Flexible to meet the needs of the business.
Attention to detail and high levels of accuracy.
Strong digital skills
Assertive/confident classroom management techniques
Embed our vision, values and culture
Ability to liaise with colleagues at all levels.
Effective motivational skills
Confident to stretch and challenge colleagues

Teamwork and environment

Occasional travel and overnight stays may be required
Enthusiastic and proactive with the ability to work independently and as an integral member of the team and Hays Travel.
Works effectively to promote an inclusive environment.
Flexible and adaptable to meet needs of the business

Qualifications & Experience

(desirable, not essential)

Experience of coaching.
Experience of supporting others to achieve potential.
Experience of classroom and remote training delivery
Level 3 + qualification in Education and Training
Experience of delivering training at management level.
Team leader/Supervisor experience
Previous management experience

Our values

Our SMILE values are embedded in all we do to ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.