Learning & Development Coach - Functional Skills

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Key duties and responsibilities.

• Devise and implement appropriate teaching plans and learning materials for both a virtual and classroom delivery.

• Deliver inspiring and motivational training that engages learners.

• Support with embedding functional skills into all areas of the curriculum

• Evaluate the effectiveness of current training sessions suggesting any improvements.

• Coach and develop apprentices during their individual progress reviews.

• Ensure timely completion of functional skills.

• Strong awareness of Safeguarding, Prevent and British values.

• Confident to deliver developmental feedback to stretch and challenge learners.

• Maintain a high standard of compliance to meet internal and external requirements.

• Knowledge and a high level of competency with department and company technology

• Be able to self-reflect and identify areas for personal development.

• Motivated ‘can do’ attitude, who strives for excellence in all areas of their role.

• Exceptional Time Management, Organisational skills, and Attention to Detail

• Provide exceptional customer service at all times.

• To undertake any other duties that may fall into the job criteria.

• To conform with all company policies and procedures including health and safety

• To treat all employees, customers and suppliers with integrity and respect

Skills Required

• Experience in delivering Maths and English qualifications.
• Industry recognised qualification or experience
• Willingness to work towards and achieve professional qualifications in line with company and awarding body requirements.
• Functional skills level 2 or equivalent Maths and English
• Previous experience of classroom/remote delivery
• Excellent organisational and time management skills.
• Strong initiative skills to drive business objectives forward.
• Flexible to meet the needs of the business.
• Attention to detail and high levels of accuracy.
• Strong digital skills
• Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
• Ability to work effectively with people from diverse backgrounds.
• Excellent verbal and written communication skills.
• Ability to liaise with staff at all levels.
• Effective motivational skills and the ability to remain positive and professional at all times.
• Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard.

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.