IT Technician

An exciting opportunity to join our Technical department in a junior position based between Leechmere & Sunderland City Centre on a rotational basis working in our hands-on IT Technical department supporting over 1000 sites nationally. The role involves supporting a wide array of ICT related issues, primarily hands on however some remote support required. This is an exciting opportunity for the right candidate starting out in IT, who is willing to develop themselves with the right aptitude & hardworking ethic to pursue a career in IT with many overlaps into all areas of ICT.

We are responsible for the management & maintenance of over 4000 computers nationwide, and networks across over 400 retail branches, a large head office & a large homeworking division.

Whilst mainly hardware focused & ‘hands on’ there is still a good level of software support required, working closely in tandem with the IT Helpdesk & all over areas of the business.

Key Responsibilities

• Troubleshooting and resolving technical IT queries, including but not limited to printing, firewall, hardware, software, LAN/WAN, DNS and routing issues with a focus on hardware solutions
• Supported rollout and management of new hardware, & supporting software teams with upgrades/patches.
• Management of Azure AD & on-prem Active Directory Users & Computers & associated technologies
• Remote support of switching / routers / hardware / WiFi & CCTV solutions
• Driving license preferred due to regular ongoing sites visits required for installation / fixes

Competencies Required

• Personable telephone manner delivering excellent customer service
• Ability to effectively communicate to all levels of staff
• Ability to work to strict deadlines
• Focused & able to work competently alone or within a team
• Ability to act on own initiative and prioritise workload with confidence in your own decision making
• Willingness to learn new applications and processes
• Able to apply an analytical thought process & adapt troubleshooting accordingly

Technical Skills Desired

• Hand on experience of Microsoft Windows 10
• A good understanding of ICT hardware, & preferably software, troubleshooting

As a junior position on-the-job training will be provided in addition to more opportunities to train for professional qualifications in the relevant areas. Proof of basic understanding or technologies is more desirable then time-served experience or qualifications gained.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.