IT Support Engineer

Posted 21 January 2022
LocationSunderland
Business AreaIT
Reference011042

Job description

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

What we are looking for?

An exciting opportunity to join our Technical department based in Leechmere, Sunderland, working in our hands-on IT Technical department supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues, primarily hands on however some remote support required.

Proof of knowledge or a keen aptitude for learning the above is more desirable then actual experience as plenty of on the job - learning & support will be offered

We are responsible for the management & maintenance of over 4000 computers nationwide, and networks, across over 700 retail branches, a large head office & a large homeworking division.

Whilst mainly hands-on hardware focused there is still a good level of software software support required, working closely in tandem with the IT Helpdesk and all areas of the business in general.

What will be your key responsibilities?

  • Troubleshooting and resolving technical IT queries, including but not limited to printing, firewall, hardware, software, LAN/WAN, DNS and routing issues with a focus on hardware solutions.
  • Supported rollout and management of new hardware, & supporting software teams with upgrades/patches.
  • Management of Active Directory Users & Computers & associated technologies
  • The provision and monitoring of Antivirus protection and the removal of threats
  • Remote support of switching / routers / hardware / WiFi & CCTV solutions

What competencies we are looking for?

  • Personable telephone manner delivering excellent customer service
  • Ability to effectively communicate to all levels of staff
  • Ability to work to strict deadlines
  • Focused & able to work competently alone or within a team
  • Ability to act on own initiative and prioritise workload with confidence in your own decision making
  • Willingness to learn new applications and processes
  • Able to apply an analytical thought process & adapt troubleshooting accordingly

What experience we are looking for?

  • Hand on experience of Microsoft Windows 10
  • A basic understanding of Microsoft based networking technologies is required, such as TCP/IP, DHCP, and DNS etc.
  • A good understanding of ICT hardware & software troubleshooting

 Ref HAYS2