Internal Audit & Booking Administration Team Leader

Role Summary

This role encompasses;

• Leading a team involved in the financial processing and retrospective review of holiday bookings.
• Leading the audit of customer holiday bookings and branch procedures.
• Responsible for the review of ledgers and ensuring travel bookings and accounting records are accurate and associated reporting has financial integrity.
• Managing risk on travel bookings and financial processes in line with group policies.
• Leading on the review of transactions within our selling systems and analysing and reporting any findings

Key Responsibilities

• Coaching and mentoring the team Administrators.
• Schedule and participate in Performance Reviews and Appraisals for your team in line with company policy with the support of the team manager.
• Allocate and ensure fair spread of workload for the team of administrators.
• Support the team of administrators to identify and correct incorrect holiday bookings and drive root cause improvements.
• Manage the risk on travel bookings by following the business policies.
• Comply with the department and business policies surrounding finance.
• Leading the performance of a programme of Internal Audit procedures over a 12 month period.
• Be an expert the different trading divisions within the group and their working practices.
• Support business divisions and provide feedback to improve quality and accuracy of the financial records.
• Lead on compliance in line with Package Travel Regulations and produce monthly summaries detailing review findings.
• Support your team with travel insurance administration and queries.
• Monitoring of outstanding balances and insufficient funds
• Take the lead on queries following a supplier failure
• Leading on the review and submission of insurance claims for Supplier/airline failure cover, cruise protection travel cover and travel disruption cover
• Highlight discrepancies/concerns and or risk to Team Leader where branches are being non-compliant
• As part of managing the teams workload, flag where capacity is identified and support the wider finance department with other procedures where additional capacity is required.

Competencies Required

• Previous experience with direct reports.
• Experience as a leader or senior team member within a high performing team.
• Strong leadership skills and a focus on developing other team members
• Target focussed with the ability to meet challenging but realistic targets.
• Expert knowledge of Hays Travel booking process.
• Strong communication, collaboration and influencing skills.
• Problem solving skills and solution focussed.
• Ability to understand and identify risk
• Excellent reporting and reconciliation skills
• Capable of demonstrating excellent levels of attention to deal
• Able to work under pressure and ensure a positive working environment even when this is high.
• Ability to prioritise to ensure deadlines are met
• Expert working knowledge of Microsoft Word and Excel
• Flexible leader in an ever changing department

Technical Skills Required

• Expert knowledge in manipulating large volumes of data using VLOOKUP, logical formulas and pivot tables as well as more complex formulas.
• Expert knowledge of the selling systems and accounting systems.
• Appetite to learn about reporting on Power BI and coaching team members to use this new platform.

Technical Skills Required

• Expert knowledge in manipulating large volumes of data using VLOOKUP, logical formulas and pivot tables as well as more complex formulas.
• Expert knowledge of the selling systems and accounting systems.
• Appetite to learn about reporting on Power BI and coaching team members to use this new platform.

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.