Internal Audit and Booking Administration Manager

Role Summary

This role encompasses; 

• Lead and develop a high performing team who identifies risk to the business and drives action to mitigate that risk. 
• Develop a programme of Audit procedures to be performed over a 12 month period. 
• Lead a team of Assistants and Team leaders to review ledgers and ensuring travel bookings and accounting records are accurate and associated reporting has financial integrity. 
• Manage a team with a varied range of responsibilities ensuring a positive working environment with team members who are adequately challenged and encouraged to develop. 

Key Responsibilities

• Plan and manage workflow for the team including appropriate utilisation of the team leaders. 
• Work with our risk and compliance manager and the group financial controller to develop a system to identify business risk that should be the focus of internal audit procedures. 
• Present to the audit and risk committee with the findings of internal audit procedures and progress on audit matters.  
• Work with support teams to highlight and monitor transactions which may indicate non-compliance with company policies.  
• Ensure trading and regulatory licences are kept up to date, with regulatory submissions completed accurately and on a timely basis. 
• Lead the team to ensure holiday bookings are adequately reviewed and corrected where possible. 
• Be the go-to individual for compliance with Package Travel regulations and Insurance policies and procedures. 
• Schedule and complete Performance Reviews and Appraisals for your team in line with company policy.
• Coach and develop the team to improve skill levels and competencies ensuring regular one to one sessions take place. 
• Train new and existing staff as required ensuring all knowledge of job role is to expected standard. 
• Continually review all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained. 
• Lead a team of administrators to ensure that all risk reviews are completed and accurate in line with departmental KPI’s & that actions are driven to mitigate the risk. 
• Escalate emerging risks and/or identified instances of non-compliance to senior management to highlight risk to the business. 

Competencies Required

• Strong coaching and people management skills
• Appetite to embrace change with the finance transformation project including learning the new system and 365 tools (such as Power BI) that will sit alongside the finance 
• Excellent communication skills, high standard of literacy and email etiquette
• Strong attention to detail and good numerical and problem solving skills
• Ability to understand, identify & mitigate risk

Technical Skills Required

• High Level of Excel skills (ability to manipulate large volumes of data using V-Lookup, logical formulas and pivot tables) 
• Willingness to learn and adapt to Power BI.
• Understanding of GL postings, GL Account reconciliations & ability to assess financial impact & risk.

Qualifications / Experience Required

• Experience of working in the travel industry and/or internal audit would be an advantage but not mandatory.
• Experience of leading larger high performing teams.

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately. 
   

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but reflects the key areas involved

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.**