Internal Audit & Booking Administration Assistant

This role encompasses; 

Working within a team involved in the financial processing and retrospective review of holiday bookings. 

Audit of customer holiday bookings and branch procedures. 

Reviewing ledgers and ensuring travel bookings and accounting records are accurate and associated reporting has financial integrity. 

Managing risk on travel bookings and financial processes in line with group policies. 

Reviewing transactions within our selling systems and analysing and reporting any findings. 

Key Responsibilities

• Identify and correct incorrect holiday bookings and drive root cause improvements.
• Manage the risk on travel bookings by following the business policies.
• Comply with the department and business policies surrounding finance.
• Perform a programme of Internal Audit procedures over a 12 month period. 
• Gain full understanding of the different trading divisions within the group and their working practices.
• Support business divisions and provide feedback to improve quality and accuracy of the financial records. 
• Ensure compliance in line with Package Travel Regulations and produce monthly summaries detailing review findings.
• Travel Insurance administration and queries.
• Monitoring of outstanding balances and insufficient funds
• Assisting with queries following a supplier failure
• Reviewing and submitting insurance claims for Supplier/airline failure cover, cruise protection travel cover and travel disruption cover
• Highlight discrepancies/concerns and or risk to Team Leader where branches are being non-compliant
• Support the wider finance department with other procedures where additional capacity is required.
• Reconciling Trust funds

Competencies Required

• Target focussed with the ability to meet challenging but realistic targets.
• In depth knowledge of Hays Travel booking process.
• Strong communication, collaboration and influencing skills.
• Problem solving skills and solution focussed.
• Ability to understand and identify risk
• Excellent reporting and reconciliation skills
• Capable of demonstrating excellent levels of attention to deal
• Able to work under pressure
• Ability to prioritise to ensure deadlines are met
• Good working knowledge of Microsoft Word and Excel
• Excellent administration and time management skills
•  A team player with an enthusiastic approach
• Being flexible in an ever changing department

Technical Skills Required

• Ability to manipulate large volumes of data using VLOOKUP, logical formulas and pivot tables
• Advanced knowledge of the selling systems and accounting systems.
• Appetite to learn about reporting on Power BI
   

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customer and suppliers with dignity and respect
• Ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved 

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.