Internal Audit Administrator

Posted 05 April 2022
Business AreaAdmin
Contact NameKelly Storey

Job description

This exciting opportunity is available within a busy finance department at Hays Travel’s Head Office in Sunderland.

The role is an integral part of the existing Exceptions and Audit team and will involve reviewing transactions within our selling systems and assisting the Audit Team Supervisor and or Manager in analysing and reporting their findings.

This is an excellent opportunity for anyone looking to work in a fast moving finance department within the Travel industry.

What will be your key responsibilities?

  • Ensure compliance in line with Package Travel Regulations
  • Producing monthly summaries detailing review findings
  • Travel Insurance amendments and queries
  • Monitoring of outstanding balances and insufficient funds
  • Assisting with queries following a supplier failure.
  • Reviewing and submitting insurance claims for Supplier/airline failure cover, cruise protection cover & travel disruption insurance
  • Any other duties/reports that fall within the department
  • Highlight discrepancies/concerns and or risk to Supervisor/Manager where branches  are being non-complian
  • Participate in other ad-hoc duties or prepare ad-hoc information where required


What competencies we are looking for?

  • Ability to prioritise to ensure deadlines are met
  • Good working knowledge of Microsoft Word and Excel
  • Excellent administration and time management skills
  • A team player with an enthusiastic approach
  • Excellent communication skills in order to liaise with branch staff, members and internal departments
  • Excellent attention to detail
  • Being consistent


What experience we are looking for? 

  • Experience in a similar role
  • Passionate about travel and tourism
  • Customer focussed
  • Problem solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills

About Us 

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values 

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.


  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence


What it’s like to work for us? 

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.