Independence Group Operations & Partnership Administrator (12 months Maternity Cover)

An exciting new role based in our Independence Group Operations Team has become available. The Independence Group Operations Team provides excellent Customer service to all our Independence Group members, on a day to day basis by gaining knowledge & understanding of their business models in order to build good working relationships and rapport.

We deliver exceptional customer service to all members by following our SMILE values ensuring we go the extra mile by providing the member with the support required, using our knowledge, experience and skills.

Within the team we deal with a variation of queries from the members and administrative duties.

We work very closely with our Internal teams in order to resolve any queries/issue our Independence Group members have brought to our attention supporting the member to achieve the best outcome, for everyone involved.

Due to the variation of queries there is always something new to learn making this position an exciting opportunity and we encourage self-development within the team for progression and to achieve your career goals.

What will be your key responsibilities? 

• Day to day support and relationship management of Independence Group members
• Research & resolve any queries arising from the Independence Group members by involving necessary departments to get a swift resolution
• Use of internal forms to accurately record data
• Use of internal systems for reporting and analysis
• Assisting our Business Development Managers helping to drive sales through internal products
• Speaking with potential new Independence Group members
• Assistance to new branches upon opening.
• Ownership of closed branch processes
• Issuing, maintaining and monitoring of Independence Group member contracts
• Managing amendments from Independence Group members at their request
• Assisting Internal Audit and Independence Group Finance with month end process of Management Services
• Assisting members with Training requirements, i.e. on our Internal reporting systems
• General administrative duties may include exporting reports, interrogating data to auditing of files.

Competencies

• Excellent communication skills spoken & written
• Being professional & confident in dealing with independent business owners & colleagues.
• Excellent Organisational Skill
• Strong attention to detail
• Problem solving
• Have a good knowledge of excel and word – however not essential
• Good Team player

Qualifications

• GCSE grade 4 or above in English Language & English Literature

General

• To undertake any other duties that may fall into the job criteria

NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles