IG Finance Assistant PTC Commissions

Role Summary 

Supporting the team and our independence group members (IG), Personal travel Consultants (PTC), franchise partners, and retail staff. Main focus will be on PTC’S commission calculations and payments.

Main responsibilities

• Calculation and payment/collection of the PTC Commissions Payments Commissions using relevant banking software
• Collection of the self-billed Invoice/Credit Notes each month
• Calculation and collection of the re-charges for the PTC’S
• Collecting outstanding debt from the PTC’S sending letters and leasing with the legal team to ensure this is collected on a timely basis
• Reconciliation of Vendor Ledgers in accounting software
• Provide support relating to overrides and incentive processes in the team
• Learn all of the IG Finance processes
• Answer incoming calls and emails and provide a high standard of customer service to all
• Paying incentives onto smile cards using a secure file transfer with an external company.
• SMILE rewards email inbox, making sure all queries are answered in a timely manner (date of receipt).

Additional responsibilities

• Daily team tasks - including ABTA payments, Experian credit checks, IG, PTC & Franchise deductions, processing IG override & incentive claims received.
• Assist with invoicing to suppliers for marketing and override/incentive payments and the allocation of the invoiced funds.

Other tasks:

• Answer incoming emails & calls in a professional manor and providing a high standard of customer service.
• Resolving customer queries.
• Cover other tasks in the team for holiday & absence, as required.
• Be a role model for the Hays Travel SMILE values & culture.
• Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.

Skills (Some preferred but not required, training will be provided)

• Data management skills.
• Advanced excel skills (vlookups, pivots, sumif etc)
• Accounting software experience
• High level of accuracy & attention to detail.

Essential

• Strong communication skills via all methods.
• Ability to work under pressure & to prioritise to ensure deadlines are met.
• Ability to think for yourself & work independently.
• Essential-Problem solving skills with a can-do attitude.

Additional information

• Due to the timescales required on the commission calculations holidays within the first week of any month will not normally be granted.

Values

Our SMILE values are embedded into our Company.  You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standard:

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.