HR Manager

Posted 29 April 2024
Business Area Human Resources / People

Job description

Role Summary:


 You will support the Head of HR to deliver an effective people partnering service to the national business.  Managing the People Partnering team to help them be their best, meet service standards and live the values of the business. Work collaboratively across the wider People Team: Recruitment, People Services and Learning and Development.  Support the Head of HR with the continual improvement of our service through a range of strategic projects.


Main Responsibilities:

  • Work closely with the Head of HR to drive forward the people agenda, strategic projects and ER advisory services for managers.
  • Manage the workload of the People Partnering team to ensure they perform at their best, deliver to agreed service standards, in line with the SMILE values (supportive, motivational, innovative, loyalty and excellence) and culture of the business.
  • Help to shape and implement effective People solutions to support the achievement of business plans and to meet the needs of the workforce.
  • Ensure all people practices meet legal and compliance standards.
  • Manage complex ER casework including dispute resolutions, disciplinaries, grievances, absence and retirement.
  • Support the People Partners to build trusted and credible relationships with their stakeholders.
  • Work collaboratively across the People Team: Recruitment, People Services, Learning and Development to provide seamless services across Hays Travel, Head Office, Retail Divisions, Business Processing Services and all other areas of the business.
  • As a member of the Safeguarding Team, take an active role in ensuring all relevant measures are in place to manage the safeguarding and welfare of our apprentices and other colleagues.
  • Support the Head of HR in a varied range of projects, for example, pay/ benefits, restructuring, TUPE, and performance management.
  • Support the compilation and delivery of relevant training and coaching for managers.
  • To assist with implementing and developing People policies, practices and procedures in line with current legislation and Company objectives
  • Flexibility to work remotely and travel to any Hays Travel location as required with Head Office presence a key part of the role
  • Comply with all data security and confidentiality requirements.

Qualifications required:


*       Good basic standard of education, 4 GCSE’s or equivalent Grade C or above including English and Maths

*       Fully CIPD qualified, or qualified by experience

*       3-5 years’ proven HR generalist experience

*       Willing to work towards qualifications to assist with their own personal development

*       Prior people management experience


Knowledge required:


*       Knowledge of all areas of current employment law

*       Strong understanding of a people partnering approach

*       Ability to easily navigate and use Microsoft Office applications, including Microsoft Word, PowerPoint and Excel


Skills and Experience required:


*       Excellent written and verbal communication skills – at all levels

*       Excellent organisational skills and ability to work to tight deadlines

*       Ability to prioritise workload of self and others

*       Ability to work on own initiative

*       Ability to carry out training and instruction on all levels

*       Confidentiality

*       Ability to work solely and as a member of a team

*       Ability to build and maintain effective working relationships at all levels, both internally and externally

*       Leadership skills

*       Team player with excellent interpersonal skills

*       Self-motivated, positive thinker with a ‘can-do’ attitude

*       Strong negotiating skills to be able to deal with difficult and complex situations

*       Experience of developing and supporting managers through change

*       Knowledge of HRM systems (People XD experience preferred but not essential)


About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.