Job description

As a People Advisor, you’ll play a key role in shaping an engaging and positive workplace—supporting our teams from hire to retire! Working closely with our People Partners and relevant stakeholders, you’ll help drive a culture where employees feel valued, motivated, and supported, all while living and breathing our SMILE values.

The HR Advisor will provide support to the People Partners for dedicated business areas as they oversee all employee relations practices and processes to ensure alignment with Company goals.

Working 37.5 hours a week,

Monday - Friday

Main Responsibilities

Support Managers & People Partners – Provide first-line advice on HR matters, including absence, conduct, performance, and employee relations

Drive People Solutions – Help shape and implement people strategies that align with business goals and support workforce needs

Employee Relations & Case Management – Assist with disciplinary, grievance, TUPE, redundancy, and dismissal processes as and when required

Data & Insights – Support People Partners in compiling HR metrics to track performance and engagement

Training & Development – Help deliver training on company policies and employment legislation

Policies & Compliance – Ensure policies align with best practices, company objectives, and employment law

Flexible & Proactive Approach – Work remotely as needed, with a strong presence at Head Office and the ability to travel to other locations

What We’re Looking For

Someone who is keen to learn and understand employee relations and best practices
Strong communication and problem-solving skills
Ability to build relationships and influence managers
Attention to detail and confidence in navigating Microsoft Office applications
A passion for creating a positive workplace culture

Qualifications

Good basic standard of education, 4 GCSE’s or equivalent Grade C or above including English and Maths
CIPD would be an advantage but not essential
Willing to work towards qualifications to assist with their own personal development

Skills and Experience

Effective written and verbal communication skills
Excellent organisational skills and ability to work to tight deadlines
Ability to prioritise workload
Ability to work on own initiative
Attention to detail
Clean driving licence
Confidentiality
Ability to work solely and as a member of a team
Ability to build and maintain effective stakeholder relations both internally and externally

Why Join Us?

Be part of a supportive and people-first team Grow your HR career with training and development opportunities Enjoy flexible working with a mix of remote and in-office presence * Work with a company that values collaboration, inclusivity, and employee well-being

General

To undertake any other duties that fall into the job criteria To conform with all Company policies and procedures including Health and Safety To treat all employees, customers and suppliers with dignity and respect and adopting the Company SMILE values at all times

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values

Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.