Head of Hays Tour Operation (HTOL)

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive

• Motivational

• Innovative

• Loyal

• Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

What we are looking for?

Following transformational change within the business, the Group are looking to appoint a Head of Hays Tour Operation (HTOL).

The Head of HTOL will be an integral part of the Senior Management team who will make a significant contribution to the business.

The core responsibility of this role is to be responsible for the performance of the company, as dictated by the boards overall strategy within our busy, successful and growing Tour Operation.

You will also be responsible for building firm relationships with key areas of the business and be required to develop strategies to hit or exceed targets for all areas within Hays Tour Operating Limited.

What will be your key responsibilities?

To proactively oversee all operational and sales areas of Hays Tour Operating Limited including   Hays Faraway, Hays Beds and Transfers and Business to Business Call Centre

• To deliver against set revenue targets and budgets for all key areas

• Build relationships and carry out business analysis to identify areas of growth

• Liaise with your departments to ensure objectives are successfully met

• Design, develop and implement suitable strategies for all divisions of Hays Tour Operating Limited

What competencies we are looking for?

• Values led and customer focused

• Experience of managing multiple direct reports

• To gain new 3rd party business through networking

• Be a highly skilled communicator with strong negotiation skills with a desire to build strong, mutually beneficial business relationships

• Be highly analytical and highly commercial with a strong command and knowledge of business performance metrics

• Have a strong planning and forecasting ability

• Be forward thinking and a team player

• Be able to prioritise effectively and deliver within pre-agreed deadlines

• Have the ability to lead and develop staff members

• Excellent interpersonal and coaching skills

• Have the ability to be a successful participant in the Senior Management team that provides company leadership and direction

• Have the ability to interact effectively with the company Board of Directors

• Excellent organisational skills

What experience we are looking for?

• Experience of working in a similar role or have 5+ years’ experience working in a Senior Management role within the travel industry

• Be able to demonstrate a strong management track record showcasing your experience and having the ability to adapt to your audience

REF-HAYS2