Graduate - Learning & Development

Posted 25 January 2024
Business Area Human Resources / People

Job description

Contract – Fixed term – 2 years

Department – Learning & Development

Location – Head Office, Sunderland

Hours – Monday – Friday 0900 – 1730 (with flexibility to meet the needs of the business).

Reporting To – Head of Learning & Development


About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR, IT, plus many more. We have been operating for over 43 years, and continue to grow each year.


Role Summary

 This is a great opportunity to join the Hays Travel highly successful Learning and Development Team. This is a position within a fast paced environment and will be a challenging and rewarding role for the chosen Individual.

The Learning and Development team is responsible for meeting the needs of the business as well as the individual development needs of all of our colleagues.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.


Main Responsibilities

  • Deliver our internal training programmes to colleagues of all levels
  • Support and develop apprentices throughout their learning journey
  • Support new and existing colleagues with their development needs.
  • Evaluate the effectiveness of current training programmes and processes and suggest any improvements.
  • Research and write engaging training content for both a virtual and classroom delivery.
  • Effectively communicate and positively promote organisational changes
  • Knowledge  and a high level of competency with department and company technology
  • Be able to self-reflect and identify areas for personal development
  • Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
  • Exceptional Time Management and Organisational skills
  • Provide exceptional customer service at all times



*       To achieve/ achieved at least a 2:1 degree, post graduate or masters (within the last 3 years)

*       Willing to work towards qualifications to assist with their own personal development


Skills/ Competencies

  • Excellent organisational and time management skills.
  • Strong initiative skills to drive business objectives forward.
  • Flexible to meet the needs of the business.
  • Attention to detail and high levels of accuracy.
  • Strong digital skills
  • Assertive/confident classroom management techniques
  • Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
  • Ability to work effectively with people from diverse backgrounds.
  • Excellent verbal and written communication skills.
  • Ability to liaise with staff at all levels.
  • Effective motivational skills and the ability to remain positive and professional at all times.


Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.