Graduate Business Analyst/ Project Manager

Posted 26 January 2024
Business Area Admin

Job description

Contract – Fixed term – 2 years

Department – Technology

Location – Head Office, Sunderland

Hours – Monday – Friday 0900 – 1730 (with flexibility to meet the needs of the business).


About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR, IT, plus many more. We have been operating for over 43 years, and continue to grow each year.


Role Summary

 This exciting role demands enthusiasm and an inquisitive mind, with a dual focus: understanding business needs and driving technology-powered solutions for Hays Travel's future. You'll bridge the gap between business and IT, ensuring flawless execution of projects that optimize our operations and delight our customers.


Main Responsibilities

  • Lead complex project lifecycles: From initiation and planning to execution, monitoring, and closure, you'll own the success of assigned projects, ensuring timely delivery within budget and scope.
  • Conduct in-depth business analysis: Uncover and define critical business requirements, meticulously documenting project scope for clear understanding and successful implementation.
  • Forge strategic partnerships: Act as the trusted voice between stakeholders and IT teams, fostering transparent communication and aligning technology solutions with business objectives.
  • Master risk management: Proactively identify potential project risks, develop mitigation strategies, and implement contingency plans to ensure smooth project execution.
  • Champion continuous improvement: Conduct thorough post-implementation reviews, analyse results, and identify areas for optimization in future projects.
  • Prioritize IT initiatives: Strategically align IT projects with business priorities and departmental goals, maximizing the impact of technology investments.
  • Inspire and empower teams: Provide leadership, direction, and support to project teams, fostering a collaborative and results-oriented environment.



●        Graduate or Master’s degree in Business Administration, Information Technology, or a related field.


Knowledge/ skills required

  • Desire to work as a Business Analyst or Project Manager in a dynamic environment, preferably with knowledge of travel or technology-related areas.
  • Solid understanding of Agile methodologies and project management principles (PMP or PRINCE2 certification highly regarded).
  • Exceptional analytical and problem-solving skills, with the ability to think strategically and navigate complex business challenges.
  • Proven track record of successful project delivery on time and within budget.
  • Proficiency in data analysis, reporting, and presentation tools.
  • Excellent communication, interpersonal, and collaboration skills.
  • Familiarity with travel technology and current industry trends.


Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.