Job description

FX Support Administrator

Forex Support is a fast paced, collaborative team delivering Foreign Exchange (FX) assistance to our Retail, Franchise, and Independence Group divisions. As a central point of expertise, you will provide support via phone, email, and live chat, ensuring colleagues have the guidance they need to serve customers confidently and compliantly. Working as part of the support team you will manage key day to day operations and work closely with FX suppliers to ensure high service standards and any issues are proactively escalated and resolved.

Key responsibilities

Delivering exceptional customer service at all times
Supporting branches with the day-to-day operation of the bureau
Answering telephone, responding to emails and live chat
Review and process currency orders
Monitoring stock levels of foreign currency and ensuring that sensible quantities are maintained
Willingness to participate in training appropriate to own development
Adhering to company policies and procedures
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures, including health and safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Competencies

Good accuracy and numerical skills
Excellent administration and organisational skills
Effective communication service and customer service experience
Competent IT skills
Team Player
Problem Solving

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.