Foreign Exchange Support Assistant - Sunderland

In this role, you will be responsible for providing telephone support to the retail branch network assisting them with the day to day operation of Foreign Exchange. Working as part of a team you will ensure company processes and procedures are followed correctly using a variety of reporting methods. You will also be responsible for maintaining relationships with suppliers and reporting and resolving any issues.

What will be your key responsibilities?

• Providing exceptional customer service at all times
• Supporting branches with the day-to-day operation of the bureau
• Answering telephone, responding to emails and live chat
• Review and process currency orders
• Monitoring stock levels of foreign currency and ensuring that sensible quantities are maintained
• Willingness to participate in training appropriate to own development
• Adhering to company policies and procedures
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures, including health and safety
• To treat all employees, customers and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

What competencies we are looking for?

• Good accuracy and numerical skills
• Excellent administration and organisational skills
• Effective communication service and customer service experience
• Competent IT skills
• Team Player
• Problem Solving

What experience we are looking for?

• Experience of working in a similar type of service role
• Previous customer service experience
• Proven track record of dealing with people

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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