Foreign Exchange Sales Support Development Manager

Role Summary

Overall objective to support with the upskilling of branches to drive FX performance.  This is a field-based role driving performance of KPIs to support the branch and division in achieving its profit target

Key Responsibilities

• Interrogation of MI to identify key branches and areas of focus
• Support all Foreign Exchange consultants throughout training induction period and ensure upon completion of training FX Consultants are achieving KPIs and standards in role
• Identifying regional/divisional focus groups to improve current results.  Creation & delivery of focus groups, training and conference calls
• Lead and facilitate training sessions across in-person and virtual platforms
• Some joint visits with RSM’s to enhance FX knowledge
• Lead and contribute to RSM/BM meetings through attendance and delivery
• Coaching with bureau team and in branch training
• Coach, support and review with FX cross sell
• Branch visits to be fully documented with outputs shared with all stakeholders
• Support area with business development opportunities including schools/students/large employers
• Collaborative working with training team, full joined up approach ensuring field sales support compliments and follows up with training team activity
• Support, coach and champion opportunities for cross sell from FX transactions, including ancillary sales/travel insurance to support the company profit growth

Competencies Required

• Field sales experience, used to working remotely with flexibility to suit the needs of the business
• Proven track record in achieving regional sales targets, ideally within the FX market
• Advanced interpersonal skills, with a proven successful track record in

Training & coaching

• Managing field/remote working priorities
• Highly organised, able to manage workload and needs of the business
• Proficient in the Microsoft Office suite

Qualifications / Experience Required

• Experience and in-depth knowledge of working within Foreign Exchange industry
• Track record of driving FX sales

General

• This role is working will be supporting circa 80-100 branches
• It is expected this role is on the road an overnights should be expected

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and

can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 500 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are always demonstrated.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.