Foreign Exchange Sales Support Development Manager -

Posted 24 May 2024
Business Area Admin

Job description

This role will cover South Wales,Somerset & West Dorset and Devon


Hours: 37.5hrs (Spread Over Monday – Friday, 9.00am – 5.30pm)


Role Summary

Overall objective to support with the Foreign Exchange upskilling of branches to drive Foreign Exchange performance.  This is a field-based role driving performance of KPIs to support the branch and division in achieving its profit target.


Key Responsibilities

*       Interrogation of MI to identify key branches and areas of focus.

*       Support all Foreign Exchange consultants throughout training induction period and ensure upon completion of training FX Consultants are achieving KPIs and standards in role.

*       Identifying regional/divisional focus groups to improve current results.  Creation & delivery of focus groups, training and conference calls

*       Some joint visits with RSM’s to enhance FX knowledge.

*       Attendance at RSM/BM meetings

*       Delivery of annual FX Workshops

*       Coaching with bureau team and in branch training

*       Coach, support and review with FX cross sell.

*       Branch visits to be fully documented with outputs shared with all stakeholders.

*       Support area with business development opportunities including schools/students/large employers.

*       Collaborative working with training team, full joined up approach ensuring field sales support compliments and follows up with training team activity.

*       Support, coach and champion opportunities for cross sell from FX transactions, including ancillary sales/travel insurance to support the company profit growth.


Competencies Required

*       Field sales experience, used to working remotely with flexibility to suit the needs of the business.

*       Proven track record in achieving regional sales targets, ideally within the FX market.

*       Advanced interpersonal skills, with a proven successful track record in

o   Training & coaching

o   Managing field/remote working priorities

*       Highly organised, able to manage workload and needs of the business.


Qualifications / Experience Required

*       Experience and in-depth knowledge of working within Foreign Exchange industry.

*       Track record of driving FX sales



*       This role is working within a Divisional Area, supporting circa 50-60 branches.

*       It is expected this role is on the road an overnights should be expected.

*       Clean UK driving licence is required for this role


About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.