As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
What we are looking for?
In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers.
Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
What will be your key responsibilities?
Ensuring profitability of foreign exchange bureau
Achieving given foreign exchange targets, including set KPI’s
Converting Hays Travel customers to purchase
Maximising individual and team sales of foreign exchange
Providing exceptional customer service at all times
Assisting with the day-to-day operation of the bureau
Increasing exposure of bureau and developing new business leads
Using social media to promote offers, generate customer engagement and sales leads
Maximising all opportunities by following foreign exchange sales structure
Monitoring local competition and managing rates and margins effectively on a daily basis
Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
Accurate cash reconciliation and banking
Responsible for minimising risk and mitigating errors
Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
Responsibility for security of the bureau
Willingness to participate in training appropriate to own development
Adhering to company policies and procedures
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures, including health and safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
What competencies we are looking for?
Good accuracy and numerical skills
Excellent administration and organisational skills
Effective communication service and customer service experience
Competent IT skills
What experience we are looking for?
Passionate about travel and tourism
Good sales/target experience
Good organisational and time-management skills
Excellent communication skills