Digital Delivery Project Manager

Posted 10 June 2024
Business Area Admin

Job description


Hays Travel is seeking a highly organised and results-driven Digital Delivery Project Manager to join our dynamic Technology Team. In this role, you will lead and manage the end-to-end delivery of complex digital projects with a focus on enhancing the customer experience and driving business growth. Additionally, you will be responsible for leading the web team to deliver and maintain high-quality websites and digital platforms for Hays Travel, ensuring they meet the company's strategic objectives and customer needs.

Key Responsibilities

  • Project Leadership: Lead and manage the full project lifecycle, from initiation and planning to execution, monitoring, and closure.
  • Scope Management: Define clear project scope, objectives, and deliverables. Manage scope changes and ensure alignment with business goals.
  • Timeline and Budget Management: Develop and manage detailed project plans, timelines, and budgets. Track progress, identify risks, and implement corrective actions.
  • Resource Management: Coordinate and allocate project resources effectively. Manage internal teams, external suppliers, and stakeholders.
  • Risk Management: Identify and assess project risks. Develop and implement risk mitigation strategies
  • Stakeholder Management: Build strong relationships with key stakeholders. Communicate project status, progress, and issues regularly.
  • Quality Assurance: Ensure project deliverables meet or exceed quality standards. Implement quality control processes and conduct regular reviews.
  • Change Management: Manage project changes effectively, ensuring minimal disruption to project timelines and budgets
  • Post-Project Review: Conduct thorough post-project reviews to identify lessons learned and drive continuous improvement.

Web Team Leadership:

  • Lead, mentor, and develop the web team to deliver high-quality websites and digital platforms.
  • Define the web team's objectives, set performance goals, and provide regular feedback.
  • Ensure the web team has the necessary resources, tools, and support to achieve their goals
  • Collaborate with the web team to define website and platform requirements, develop roadmaps, and implement new features and enhancements.
  • Monitor website and platform performance, identify areas for improvement, and implement optimisations to improve user experience and drive business results


  • Proven Experience: 3+ years of experience as a project manager in the digital space, with a demonstrable track record of delivering successful projects.
  • Digital Expertise: Understanding of digital technologies, platforms, and trends relevant to the travel industry (e.g., websites, mobile apps, e-commerce, UX/UI).
  • Project Management Skills: Expert in project management methodologies (Agile, Waterfall, or hybrid). Proficiency in project management tools (e.g., Devops, MS Tools).
  • Technical Acumen: Ability to understand technical requirements and communicate effectively with developers, designers, and other technical team members.
  • Leadership and Communication: Strong leadership, communication, and interpersonal skills. Ability to influence stakeholders and motivate teams.
  • Problem-Solving: Excellent problem-solving and decision-making skills. Ability to identify and resolve issues proactively.


Desirable Qualifications:

  • Certifications: Project Management Professional (PMP) or Agile Certified Practitioner (PMI-ACP) certification.
  • Umbraco experience: experience with large, complex websites or applications, especially those based on Umbraco CMS.
  • Travel Industry Experience: Experience in the travel or tourism industry

About Hays Travel


As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.