Customer Services Advisor

Posted 26 April 2022
LocationSunderland
Business AreaCustomer Services
Reference013702

Job description

Customer Relations Consultant

An exciting new role based in our new Customer Support Team has become available. The Customer Support Team provides service to a number of divisions including: Premier HW, contact centre's, PTC, Web and IG Fulfilment.

Working as a Customer Support Clerk you will be liaising directly with customers over the phone for any pre-departure queries, actioning amendment requests from customers, dealing with programme changes from suppliers  producing documentation instantly on booking and meeting both customer and agents requirements. You must be performance driven and customer focused, with a positive can-do attitude.

What will be your key responsibilities?

  • To ensure that all bookings are administered professionally and within given timescales
  • To ensure that all incoming telephone calls are processed on a timely basis and in a first class manner
  • To ensure e-mails are prioritised and dealt with on a timely basis
  • Daily/weekly Audit and Exception Reporting
  • Report any issues/improvements where appropriate
  • Monitoring and maintaining high productivity

What competencies we are looking for?

  • Excellent communication, organisational and administration skills
  • Accuracy and good attention to detail
  • Ability to work to strict deadlines
  • Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
  • Computer literate
  • Ability to act on own initiative and prioritise workload
  • Flexibility to suit needs of the business
  • Motivational and development skills

What experience we are looking for?

  • Experience of working in a similar type of service role

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.