Cruise Travel Consultant - New to Cruise

Every day is a sail away.

As a Cruise Travel Consultant, you will play a key role in assisting our customers in planning and booking their dream cruise holidays. Your primary responsibilities will include engaging with customers through all sales channels, providing expert advice on cruise options, and facilitating bookings to ensure a seamless travel experience from the minute they contact you to secure their dream holiday until they return home ready to book another.

What does a day look like in our centre?

Manage incoming enquiries from repeat and new customers interested in cruise holidays providing them with awe-inspiring detailed information on various cruise packages and itineraries. You will offer them all-rounded service by enticing them with a perfect set of cruising excursions options that match up to their cruise choice. Offer flexible payment methods and make sure they are fully protected by offering every customer that all-important travel insurance.

You will convert enquiries into confirmed bookings by effectively communicating the benefits of booking with Hays Travel using your personality and the outstanding knowledge that you will gain from our bespoke cruise induction lasting 4 weeks initially and then on- going intensive training.

Using your own creative flair for sales and service you will build and maintain strong relationships with customers by understanding their needs and wants to offer personalised travel services that is perfect for them.

You will stay updated on cruise industry trends, new destinations, and promotional offers to provide your customers with the most current information. Keep abreast of the new waves in the cruise industry!

You will create and maintain accurate records of customer interactions and bookings, ensuring compliance with company policies and procedures.

Fancy setting sail and joining the team?

Previous experience in the travel industry is not essential. We are looking for those who have a passion for going on their own holidays, are flexible, driven to work towards sales goals and are motivated by providing outstanding customer service every time. Desired skills would be a proven history of meeting and exceeding sales targets, together with a passion for travel and customer service. You will have excellent verbal and written communication skills. You will be willing to work flexible hours, including weekends and evenings, to accommodate the needs of our customers.

What’s in it for you?

Industry-leading comprehensive training programme in our newly created Centre for Cruise Excellence.  A full time hours home-based role with a competitive base salary with uncapped commission potential, allowing for significant earnings based on your performance. You will have endless opportunities for professional development and training within the cruise travel sector including ship visits and educational opportunities. In summary, this role is perfect for those who are enthusiastic about travel, enjoy working in a dynamic team environment, and is motivated by sales success. If you are ready to embark on a rewarding career in cruise sales with Hays Travel, then this is the role for you.

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.