Cruise Development Executive

Role Summary

The aim of this role is to pro-actively manage and develop existing/new supplier relationships to increase sales levels as well as identifying product. Maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers.

Key Responsibilities

• Negotiate commercial terms with suppliers to ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate.
• Maximising overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers.
• Meet with suppliers to build and maintain supplier relationships.
• Hold weekly market trend discussions with suppliers and effectively communicate market position to line manager, in preparation for weekly trading meetings.
• Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved.
• Raise sponsorship funds from suppliers for Hays and Independence Group Conferences.
• Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution.
• Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained.
• Gain full understanding of the different trading divisions within the group and their working practices
• Schedule and complete one to one sessions and appraisals for direct reports in line with company policy.  Provide necessary feedback to manager.
• Support the management of the day-to-day operation of the department.
• Providing exceptional customer service at all times.
• Willingness to participate in and deliver training appropriate to own development.
• Effectively perform administrative duties.
• Participate in ad-hoc duties or prepare ad-hoc information where required

Technical Skills Required

• IT software packages including Microsoft Office and Outlook as well as in-house systems & reporting tools
• File management skills
• Web navigation skills
• E-mail management skills

Qualifications / Experience Required

• Previous travel industry experience ideally within a commercial role.
• Excellent travel product knowledge
• Commercial River Experience 

Competencies Required

• Excellent communication, persuasive negotiation and influencing skills
• Highly motivated, confident and committed
• Upbeat, enthusiastic and positive attitude with a commitment to contribute to the growth of the business
• Strong stakeholder engagement skills
• Relationship management
• Exceptional interpersonal and teamwork skills
• A real passion for delivering consistent, exceptional customer service
• Results focused
• Strong commercial skills and awareness
• Well organised and able to manage a range of responsibilities, prioritising tasks as required
• Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director
• Excellent knowledge of the travel industry.
• Ability to work towards individual and team sales targets
• Good accuracy and numerical skills

General

To undertake any other duties that may fall into the job criteria.

To conform with all company policies and procedures including Health and Safety.

To treat all employees, customers and suppliers with dignity and respect.

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.