Cruise Contact Centre Administrator

Being part of the Cruise Contact Centre administration team, you will ensure that the company’s high standards are maintained by delivering exceptional customer service to our clients once they have made a booking.  You will be passionate about cruising and will be able to relate to the customer about their  holiday and to meet your client's individual needs.

You will complete travel documents and support clients with online check for their pre cruise journey.

Main Responsibilities:

• Checking and  Post of confirmations
• Dealing with Cruise Line notifications
• Minimal Changes to flights  up to 3 hours
• Name Changes and amendments
• Simple Cancellations if the consultant cannot save the sale
• Changes to dining
• Booking flight seats and extras
• Answering priority line calls
• Support customers with shore excursions
• Booking dining packages
• Adding on drinks packages
• Booking coach transfers
• Booking car parking
• Changing a cabin number
• Checking Invoices – if incorrect and doesn’t match isell – then it goes back to the consultant
• If no flights loaded on Isell – it goes back to the consultant
• Supporting clients with special assistance at airport / ports

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.