Cruise Contact Centre Administrator

Role Summary is to ensure that the company’s high standards are maintained by delivering exceptional customer service to our clients once they have made a booking.  You will be passionate about cruising and will be able to relate to the customer about there  holiday and to meet your client's individual needs. 

Completing travel documents for clients and supporting clients with online check in and their pre cruise journey 

• Checking and  Post of confirmations 
• Dealing with Cruise Line notifications 
• Minimal Changes to flights  up to 3 hours 
• Name Changes and amendments 
• Simple Cancellations if the consultant cannot save the sale 
• Changes to dining 
• Booking flight seats and extras 
• Answering priority line calls 
• Support customers with shore excursions 
• Booking dining packages 
• Adding on drinks packages 
• Booking coach transfers 
• Booking car parking 
• Changing a cabin number 
• Checking Invoices – if incorrect and doesn’t match isell – then it goes back to the consultant 
• If no flights loaded on Isell – it goes back to the consultant 
• Supporting clients with special assistance at airport / ports 

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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