Compliance & Maintenance Manager (Mat Leave Cover)

You will manage all statutory compliance across our 490 retail branch estate, residential flats and commercial offices, ensuring all areas are kept up to date and records are processed and accessible to all, as well as leading the maintenance team dealing with reactive property issues and working closely with the health & safety team. 

The ideal candidate will be professional at all times, enthusiastic and have a motivated approach. Taking ownership of your own time and prioritise workload in a fast-paced department where no two days are ever the same. 

What will be your key responsibilities? 

• Ensure statutory compliance is kept up to date and records to be accessible to all 
• Manage property related contracts i.e. intruder alarms, air con, portable appliance testing etc 
• Manage the maintenance team ensuring that they meet the required performance expectations 
• Implement and maintain SLA’s 
• Working closely with Health & Safety team 
• Manage small works issues 
• Reviewing and authorising invoices 

What competencies we are looking for? 

• Proven track record in property management 
• Excellent organisational and administration skills 
• Team Management Experience 
• Have a good understanding of commercial leases 
• Providing excellent customer service to internal and external customers at all time 
• Strong attention to detail and high levels of accuracy 
• Able to review reported issues and problem solve quickly and efficiently  
• Computer literate, confident using Word & Excel 
• Enthusiastic and proactive with the ability to work independently and as part of a team. 
• Excellent verbal and written communication skills 
• Ability to liaise with colleagues at all levels 
• NEEBOSH desirable  

About Us 

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. 

Our values 

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. 

• Supportive 
• Motivational 
• Innovative 
• Loyal 
• Excellence 

What it’s like to work for us? 

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. 

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. 

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.