Business Travel Agent

Posted 11 March 2022
LocationSunderland
Business AreaBusiness Travel
Reference012482

Job description

We are looking for a Business Travel Agent to join our amazing and fast-paced Department therefore excellent customer service and rapport building is essential. The main focus is working day to day on client enquires, on email & via telephone, booking flights, hotels trains and transfers. It’s a very high pressured job but also very rewarding. 

What will be your key responsibilities?

  • Booking travel for our clients
  • Building relationships with our clients
  • Using our systems and being confident navigating a gds system
  • Look to support others in your team and recognise when they may need help and to work together to reach team file count targets
  • Be flexible with working hours for the needs of the business including doing overtime
  • Be fully acquainted with all our booking tools and systems through training and development in probation period and continuously learning after via skills matrix
  • Adhere to company, department and ISO policies and procedures at all times
  • Proactive in making bookings and answering phone calls without prompt
  • Be aware of the margins required and to improve them where possible
  • Demonstrate exceptional customer service at all times by having  constant attention to detail on all enquires
  • Manage all aspects of your own client accounts
  • Being part of a disaster and recovery team if needed by following instructions from the management team
  • Being responsible for your own training and development by signing up to available training sessions following approval from management
  • Show a willingness to be adaptable and aware of what may need to be done within the office to assist other members of staff
  • Being aware of what is going on in the office and being considerate and respectful of others and their time
  • Good communication skills to ask for help when unsure and to maintain positive atmosphere within the department
  • Share in the responsibility of making the office work efficiently through offering suggestions to management and following department procedures

What competencies we are looking for?

  • Business Travel experience
  • Travel agent experience
  • Excellent communication Skills
  • Well organised
  • Ability to act on own initiative and prioritise own workload as well as working in a team
  • Flexibility to suit need of the business
  • Good accuracy skills and attention to detail
  • Ability to work to tight deadlines
  • Confidence, drive and enthusiasm

What experience we are looking for?

  • Previous experience of working with Galileo is preferred.

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence

 

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

 

Ref: Hays2