Business Support Specialist

Posted 09 May 2024
Business Area Admin

Job description


This role plays a critical part in supporting the successful delivery of large, high-impact projects with strategic importance. You'll leverage your extensive business knowledge and organisational skills to ensure project leads and stakeholders have the resources and support they need to excel.


Key Responsibilities:

●     Project Lifecycle Support: Assist project leads with various tasks across all stages of the project lifecycle, from initiation and planning to execution, monitoring, and closure. This may include tasks such as scheduling meetings, creating agendas, taking minutes, and tracking project progress.

●     Business Knowledge Application: Utilise your extensive business knowledge to understand project goals and requirements. Provide valuable insights and facilitate clear communication between project teams and stakeholders.

●     Organisational Excellence: Maintain comprehensive project documentation, ensuring all activities stay on track. Create and manage reports, schedules, and meeting agendas. Excel at keeping projects organised and ensuring adherence to deadlines.

●     Risk Management Support: Assist project leads in identifying and mitigating potential risks through research and data analysis. Contribute to the development of contingency plans to ensure smooth and efficient project execution.

●     Communication and Collaboration: Build strong relationships with project leads, stakeholders, and team members through excellent communication and interpersonal skills. Facilitate information sharing and collaboration throughout the project lifecycle.

●     Continuous Improvement: Contribute to post-implementation reviews by gathering and analysing data. Identify areas for improvement in future projects and recommend process enhancements.



●     Extensive business knowledge and a strong understanding of the travel industry (preferred).

●     Excellent organisational skills with a proven ability to manage multiple tasks efficiently and prioritise effectively.

●     Proficient in project management tools and office software (e.g., MS Office Suite).

●     Strong attention to detail and a commitment to accuracy.

●     Excellent communication, interpersonal, and collaboration skills.

●     Desire to learn and grow within a dynamic project environment.


About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.


Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.