Business Development Coach

The Business Development team is responsible for providing support to all Explorer Franchisees; this will include support around attracting new business, maintaining existing business, key performance indicators, online and offline marketing and social media. The role is a fast paced, challenging and rewarding role to those who work within it.  The role will also involve supporting franchisees immediately they complete induction.  With a structured post induction plan to ensure their business gets off to the best possible start.

Role Summary

The role is to develop and support individual franchise business models; it will include increasing profitability by offering a wide range of support that will motivate and inspire, including one on one business development sessions and Social Media development. You will also be seen as role model and expert for all franchisees and support the Head of Explorer Franchise in delivering financial growth from the selling of holidays.

Main Responsibilities

• Plan and execute a post induction development schedule with new franchisees.
• Conduct business development sessions with franchisees, logging what you discussed and any agreed activity that yourself or another member of the BD team will use to follow up on next session.
• Provide business development support on how to encourage repeat bookings
• Provide support on how to generate new customers
• Provide support on increasing booking margins
• Interact on our internal Facebook page, to drive business, share best practice, offers, and motivate Explorer’s
• Provide regular feedback to the Head of Explorer Franchise to support continuous improvement of internal Hays KPIs like HTOL, Insurance, Cruise and Direct Debit as well as how to improve things operationally within the business.
• Build strong working relationships with franchisees and Head Office Departments
• Attend and present at annual overseas / UK conference/meetings as required
• Provide innovative ways to support build franchisee confidence on Isel and other booking systems.
• Work with suppliers/ HO depts to set up webinars/training session when you identify there is a need
• Be involved in induction training BD session.

Skills & Experience

• Preferred candidate to have had experience in a coaching environment.
• Have at least 2 years’ experience in a travel role, either retail or homeworking.

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.