Balance Collections & Admin clerk

Posted 02 February 2024
Business Area Admin
Contact NameDawn Parr

Job description

Job Title

Balance collection & Administration Clerk


Admin & Balance collection


Reporting to

Admin & Balance collection manager


Head Office


Up to 37.5 (Mon – Fri, 9-5.30)



Review and recovery of outstanding funds owed to Hays Travel and identify & manage risk.

Review Daily booking reports and issue correct documents.

Issue customers relevant tickets

Check financials are all correct


Competences / Qualifications

*       Excellent, organisational and administration skills

*       Provision of excellent customer service to internal and external customers at all times

*       Accuracy and excellent attention to detail

*       Ability to work to strict deadlines.

*       Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required.

*       Computer literate

*       Ability to act on own initiative and prioritise workload.

*       Flexibility to suit needs of the business.


Specific Duties

*        To ensure that all bookings are administered professionally and within given timescales

*        To ensure that all tasks are processed on a timely basis and in a first class manner

*        To ensure e-mails are prioritised and dealt with on a timely basis

*        Report any issues/improvements where appropriate

*        Monitoring and maintaining high productivity

  • Liaising directly with customers & branches for payment/balance queries
  • Liaising with all Hays Divisions & head office teams to resolve any issues
  • Completion of assigned reports as allocated by the team leader
  • Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately



*          To undertake any other duties that may fall into the job criteria

*          To conform with all health and safety regulations and policies

*          To follow the company expectations regarding service standards at all times

          NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved*

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


REF: Hays2