Balance Collection & Admin team Leader

This office-based role encompasses assisting in the management of a team involved in collection of monies owed from customers on holiday bookings, alongside issuing customers travel documents.

Key area is the day-to-day management of the team ensuring payments are recovered and documents issued in line with Company KPI targets.

Key Responsibilities 

• Assist in management of a team of administrators to ensure that all travel bookings with monies owed from customers are identified and resolved promptly in line with departmental KPI’s 
• Assist in management of a admin team and ensure all customers documentation is issued within the correct timescales, financial invoices reviewed and attached and financial exceptions are reviewed & kept up to date 
• Daily liaison on work flow for department with team – highlighting potential problems to manager within a timely manner 
• Manage and develop the team to improve skill levels and competencies 
• Train new and existing staff as required ensuring staff knowledge of job role to standard. Highlighting team training issues to senior managers 
• Schedule and complete performance reviews for your team in line with company policy. Provide necessary feedback to manager 
• Assist Manager with the continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained 
• Flexible and adaptable to work in an ever challenging and changing departmen
• Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately 

Competencies Required

• Excellent leadership and management skills
• Excellent communication skills, high standard of literacy and email etiquette
• Ability to understand and identify risk
• Capable of demonstrating a strong attention to detail

Technical Skills Required

• Intermediate Excel skills
• Strong attention to detail

Qualifications / Experience Required

• Experience of managing a team would be preferred or have a natural ability to lead 
• Experience of working in the travel industry would be an advantage but not compulsory

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customer and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

About Us 

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

Our values 

Our SMILE values are embedded into our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us? 

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.